Betovo Privacy Policy

At Betovo, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or otherwise use our services. This Betovo privacy policy explains what information we collect, why we collect it, how we use it, and what rights you have over your own data. By creating an account and using Betovo casino, you agree to the collection and processing of your information as described below.

Who We Are and What This Policy Covers

Betovo is operated by Willx N.V., registered under the laws of Curacao under registration number 161182, with its registered address at Zuikertuintjeweg z/n (Zuikertuin Tower), Curacao. We hold a licence issued by the Curacao Gaming Authority (CGA), licence number OGL/2024/1647/0892. Payments made through our platform are processed by XLNC LTD, a company registered in Cyprus under number HE436468. Depending on which mirror you access - our German-facing mirror or our Canada-facing mirror - you contract with the relevant group entity, and this policy applies equally to both versions of our services, including when you use the Betovo Canada offering.

Information We Collect

Account and Identity Data

When you register for a Betovo login, we collect your name, date of birth, email address, phone number, residential address and other identifying details. Before we process any withdrawal, we require you to complete identity verification, which includes a selfie together with a high-resolution copy of your passport, ID card or other government-issued document. Where you have deposited using a bank card, we also require photos of both sides of the card, with the middle digits and CVV/CVC masked for your protection.

Payment and Transaction Data

We collect information relating to your deposits and withdrawals, including the payment method used, transaction amounts, currency, and account or wallet details necessary to process your funds. All player funds are held in a segregated account and are never mixed with our corporate funds. We only accept deposits made from a payment account, card or system registered in your own name, and we monitor transactions to detect any use of third-party funds.

Technical and Usage Data

We automatically collect data about how you interact with our casino, including your IP address, device type, browser, operating system, session duration, game history and betting activity. This applies whether you access us through a browser, the Betovo app, or any other supported device. We use this data to operate our platform, prevent fraud, and comply with our regulatory obligations.

How We Use Your Information

• We use your data to create and manage your Betovo casino login and account
• We process your data to verify your identity and age before allowing withdrawals
• We use transaction data to process deposits, Betovo bonus credits and payouts
• We analyse usage data to improve our games, promotions and customer support
• We use your contact details to send account notifications, security alerts and, where you have consented, marketing communications about a Betovo bonus code or new promotions
• We use your data to detect and prevent bonus abuse, fraud and money laundering

Legal Basis and Anti-Money-Laundering Compliance

We maintain anti-money-laundering compliance to the standard of the 5th AML Amendment. Customer due diligence is triggered at the thresholds set by international AML regulation, and we may request additional documentation at any time to verify your identity, source of funds, or the legitimacy of your activity on our platform. We process this data because it is necessary to comply with our legal and regulatory obligations as a licensed operator, and because it is necessary to perform our contract with you when you use Betovo casino.

Sharing Your Data

We share your information with trusted third parties only where necessary to operate our services. This includes our payment processor, XLNC LTD, identity verification providers, game and live-casino content providers whose games appear in our lobby, regulatory authorities such as the Curacao Gaming Authority, and fraud-prevention and AML screening services. We do not sell your personal data to third parties for their own marketing purposes. Where a game or provider you access is not available in your jurisdiction, provider-imposed restrictions may mean that limited additional data sharing occurs with that provider for compliance purposes.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to keep you logged in, remember your preferences, measure the performance of our website and the Betovo app, and personalise the offers and games we show you. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our online casino.

International Data Transfers Across Our Mirrors

Our services are provided through the mirror domain you use to access us, whether that is our German-facing mirror or our Canada-facing mirror. Because we operate internationally, your data may be transferred to and processed in Curacao, Cyprus, or other locations where our processors are based. We take appropriate contractual and technical measures to protect your data wherever it is processed, regardless of which mirror or region you access Betovo from.

Data Retention

We retain your personal data for as long as your account remains active, and for a further period afterward as required to meet our legal, regulatory, tax and AML obligations. Transaction records, identity verification documents and communications with our support team are retained in accordance with the record-keeping requirements attached to our licence.

Data Security and Segregated Funds

We use industry-standard technical and organisational measures to protect your personal and financial data against unauthorised access, loss or misuse. Your funds are held separately from our operating funds in a segregated account, so that your balance is protected independently of our corporate finances.

Your Rights

• You have the right to request access to the personal data we hold about you
• You may request that we correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing, including direct marketing
• You may withdraw consent at any time where processing is based on your consent
• You may lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact our support team using the details below.

Age Restriction and Account Eligibility

Our services are intended only for individuals who are 18 years of age or older, or who have reached the legal gambling age in their own jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed, with funds handled in accordance with our terms.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements or licensing obligations. Where changes are significant, we will notify you through your account or by email. Your continued use of Betovo after any update constitutes acceptance of the revised policy.

Contact Us

If you have questions about this policy or how we handle your data, our support team is available 24/7 by live chat and email. You can reach us at [email protected] on our German-facing mirror, or at [email protected] on our Canada-facing mirror. We are committed to responding promptly to any privacy-related enquiry regarding your use of Betovo.