Betovo Terms and Conditions

Welcome to Betovo. These Terms and Conditions govern your use of our services, whether you access us through our primary domain, our German-facing mirror or our Canada-facing mirror. By creating an account, completing a Betovo login or placing a wager with us, you confirm that you have read, understood and agree to be bound by these terms in full. We reserve the right to amend these terms at any time, and we recommend that you review this page periodically.

Who We Are

Betovo is owned and operated by Willx N.V., a company registered under the laws of Curacao under registration number 161182, with its registered address at Zuikertuintjeweg z/n (Zuikertuin Tower), Curacao. Payment processing for our casino is handled by XLNC LTD, a company registered in Cyprus under number HE436468, located at Kasou 18, Flat/Office 41, 1086 Nicosia, Cyprus. When you use our services, you are contracting through the mirror domain you access — betovo7893611.com if you reach us via our German-facing mirror, or betovo3184705.com if you reach us via our Canada-facing mirror. Depending on your jurisdiction, other companies within our group and their respective licences may apply, in accordance with the information we provide to you at the point of registration.

Our Licence

We operate under a licence issued by the Curacao Gaming Authority (CGA), licence number OGL/2024/1647/0892, issued on 22 November 2024. The same licence number is displayed on both our German-facing and Canada-facing mirrors. We do not hold a German GGL licence, so players accessing our German-facing mirror do so under our international licence rather than national German supervision. These terms have been in force since 20 September 2022. Where any translated version of our terms conflicts with the English version, the English version is the final and legally binding text in every case.

Eligibility and Restricted Territories

To register with Betovo, you must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. We do not accept players from a defined list of restricted countries, and this list varies by mirror — you must check the list applicable to the domain you use, as Germany is absent from our German-facing mirror's restricted list but is named on our Canada-facing mirror's restricted list. Austria and Switzerland remain restricted on both mirrors. We may change our restricted country list at any time without prior notice, and we do not guarantee successful withdrawals or refunds where a player has breached these territorial restrictions. We do not permit the use of a VPN or any other method to mask your true location, and doing so is treated as a material breach of these terms.

Registration and Your Account

You may only hold one Betovo account. When completing your Betovo login, you must provide accurate, current and complete information. We may request identity verification at any time, including a selfie and a high-resolution copy of your passport, ID card or other government-issued document. Where you have deposited using a bank card, we may also request photographs of both sides of the card, with the first six and last four digits visible and all other digits, along with the CVV/CVC, masked. We reserve the right to suspend or close any account where we suspect fraud, multiple registrations, or any breach of these terms.

Deposits, Currencies and Payment Methods

We accept a range of currencies including EUR, NOK, PLN, CAD, BRL, CHF, CZK, JPY and NZD, though our internal operating currency is the euro. If you transact in a non-euro currency, the amount debited by your card issuer may be marginally higher than the amount displayed. We do not offer any fiat-to-crypto conversion or exchange service. On our German-facing mirror, the minimum deposit is 10 EUR or its equivalent; on our Canada-facing mirror, it is 15 CAD or its equivalent. Maximum deposit amounts, and any per-transaction, daily, weekly or monthly limits, depend on your chosen payment method and account level, and are set at our discretion. Deposits may only be made using an account, card or payment system registered in your own name — we do not accept third-party funds from friends, family or partners, and if we find a breach of this rule, we will confiscate any related winnings.

Withdrawals

The minimum withdrawal on our German-facing mirror is 10 EUR by default, and on our Canada-facing mirror it is 15 CAD by default, though actual minimums may also be governed by our payment providers' own limits. We require completed identity verification before we process any Betovo casino withdrawal. Our anti-money-laundering controls require a minimum turnover before deposited funds can be withdrawn — three times the deposit amount for slots and most games, ten times for table games, and once for sports bets at minimum odds of 1.50. We do not process withdrawals over weekends for security reasons, and large wins may take additional time to verify, with our large-win threshold set at 5,000 EUR or more on our German-facing mirror and 7,500 CAD or more on our Canada-facing mirror. We aim to approve withdrawal requests within 72 hours, with a maximum processing time of up to 7 business days, though we do not fully control this timeframe as processing is carried out by our payment providers. Wherever possible, we return funds to the same payment method used for your deposit. Withdrawal limits do not apply to progressive jackpot wins, which we arrange individually based on the amount and your preferred payment method.

Bonuses and Promotions

Any Betovo bonus, including our welcome package, free spins, reload offers or sports bonuses, is subject to specific terms in addition to these Terms and Conditions. Our standard wagering requirement is 35 times the deposit plus bonus amount, while non-deposit free spins and non-deposit bonuses carry a 40x wagering requirement. We consider it bonus abuse where a player uses maximum stakes on high-variance games to build a balance, then switches to low-variance play, or where a bonus-to-wager ratio exceeds 40%. We reserve the right to void bonus funds and associated winnings, or to exclude a player from future promotions, where we identify such abuse. Full details of every current Betovo bonus, including our Betovo bonus code offers where applicable, are set out on our promotions pages.

Loyalty Club and VIP Program

We reward our registered players through the Betovo Loyalty Club, comprising 5 VIP levels and 30 progressive steps. Points are earned only on real-money wagers, and reaching higher VIP levels increases your withdrawal limits and unlocks Shop Deals with better discounts. Our loyalty program is not time-limited, but we may modify or terminate it at any time without notice.

Anti-Money Laundering and Player Funds

We maintain anti-money-laundering compliance to the standard of the 5th AML Amendment, and we apply customer due diligence at the thresholds set by international AML regulation. We hold player funds in a segregated account, separate from our corporate funds, at all times.

Responsible Gambling

We are committed to promoting responsible gambling and display 18+ and BeGambleAware markings across our platform. If you feel your gambling is becoming a problem, we encourage you to contact our support team to discuss deposit limits, time-outs or self-exclusion.

Governing Law

These Terms and Conditions are governed by the laws of Curacao. Any dispute arising from your use of Betovo casino, including our desktop site, mobile site or our installable Betovo app, will be resolved in accordance with our licence and applicable regulatory framework, regardless of the device or software you use to access our services.

Contact Us

Our customer support team is available 24/7 by live chat and e-mail. Players using our German-facing mirror can reach us at [email protected], and players using our Canada-facing mirror can reach us at [email protected]. We are here to help with any question regarding your account, a Betovo casino bonus, or a withdrawal request.